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Privacy Policy

1. CLOUDNOVA TECHNOLOGIES, LLC PRIVACY POLICY – UPDATED MAY1, 2024

Please read this Privacy Policy carefully, so you can fully understand our practices in relation to your Personal Information This privacy policy details how CloudNova Technologies and its affiliates ("we", "our" or "us") collect, process, use, and store Personal Information (defined below) that we receive from or about you ("you") in connection with your use of our website and service offerings (collectively referred to herein as the "Services").

From Time to time we may update this Privacy Policy. If we implement any significant changes to the use of your Personal Information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our website or by other means in accordance with applicable legal requirements.

Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.

1.1

"Personal Information" and/or "Personal Data" mean any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by applicable privacy laws.

1.2 WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

  • Email address
  • First name and last name
  • Phone number
  • Company
  • Title
  • Address, State, Province, ZIP/Postal code, City
  • Payment Information
  • Usage Data

1.3 WHEN DO WE COLLECT YOUR PERSONAL DATA?

  1. When you browse or use our Services.
  2. When you request a demo or trial and during the trial period
  3. When you contact us.
  4. When you apply for a job with us.
  5. When you provide us with your Personal Data for marketing reasons (e.g. when you attend a physical or virtual marketing event or webinar, and/or provide us with your business card).
  6. When we acquire your Personal Data from third-party sources for marketing (e.g. lead-generation companies or as part of marketing campaigns).
  7. When we use the Personal Data of our customers/end-users (e.g. when we communicate with customers, when you log-in to and use our online products and services).
  8. When we use the Personal Data of our service providers.
  9. When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn).
  10. When we undertake social media marketing, including via use of audiences or list-based advertising.

1.4 HOW DO WE USE YOUR PERSONAL INFORMATION?

  1. To provide you with a demo.
  2. To allow you to register for and log-in to our Services.
  3. To communicate with you.
  4. To monitor our Services.
  5. For billing and account management.
  6. To answer your questions.
  7. To perform sanctions checks and other legally required checks.
  8. To comply with our legal obligations and record keeping.
  9. To send you communications for which you have subscribed to and other marketing communications.
  10. To respond to your requests, establish a business relationship with you, contact you about the Services .
  11. To provide our Services and perform our agreements with our customers.
  12. To provide support (e.g. ticketing and chat function).
  13. To collect analytics information on use of the Services.
  14. For security purposes, including for user authentication, logging and debugging and to prevent system abuse.
  15. To maintain and improve our Services.
  16. To communicate with you and allow you to provide feedback on our Services.

1.5 DISCLOSE YOUR PERSONAL INFORMATION

CloudNova will not disclose your information with any third party except:

  1. With regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order.
  2. With our affiliated companies to the extent necessary to fulfill the purposes listed above;
  3. We may disclose information to a potential or actual third-party purchaser of our business, shares or assets and In the event of merger, sales, bankruptcy, or transfer of our business in whole or in part to a third party.
  4. with social media platforms for the purposes mentioned above;
  5. where you have provided your consent to us disclosing or transferring the Personal Information.

1.6 PROTECTION OF YOUR PERSONAL DATA

  1. Security: CloudNova has implemented robust and appropriate technical, organizational and security measures designed to protect your Personal Information. However, please note that we cannot guarantee that the information will not be compromised, including as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
  2. Retention of your Personal Information: Your Personal Information is collected for the purpose outlined above and is stored for as long as necessary to fulfil the purpose of our relationship and until we proactively delete it or you send a valid deletion request.

In some circumstances we may store your Personal Information for longer periods of time if required, as follow:

  1. To meet the legal, regulatory, tax or accounting requirements,
  2. To maintain an accurate record of your interaction with us in the event of any complaints or challenges

1.7 USE BY CHILDREN

Our services is offered to children and we do not knowingly collect Personal Information from, and/or about children under the age of eighteen (18). If you are under 18, you may not and please do not use the Website and Services or provide any information to the Website without involvement of a parent or a guardian. If we become aware that you provide Personal Information in violation of applicable laws, we reserve the right to delete it.

1.8 CALIFORNIA RESIDENTS’ PRIVACY ACT

The California Consumer Privacy Act ("CCPA") requires us to provide you with the following additional information about:

  1. The purpose for which we use each category of "personal information" (as defined in the CCPA) we collect;
  2. The categories of third parties to which we (a) disclose such personal information for a business purpose, (b) "share" personal information for "cross-context behavioral advertising," and/or (c) "sell" such personal information. Under the CCPA, "sharing" is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across websites, and "selling" is defined as the disclosure of personal information to third parties in exchange for monetary or other valuable consideration.
  3. Please see section 1.1 What Type Personal Information do we collect, Section 1.2 When do we collect Personal Information, Section 1.3 how do we use your Personal Information, and Section 1.4 Disclose your Personal Information"

Other CCPA Rights. If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives. The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for business purposes for which you cannot opt out under the CCPA. Please see Section 7 of the Privacy Policy, "Your Privacy Rights," for information about the additional rights you have with respect to your personal information under California law and how to exercise them.

California "Shine the Light" disclosure. The California "Shine the Light" law gives residents of California the right under certain circumstances to opt out of the disclosure of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such disclosure. For more information about our compliance under the Shine the Light law please contact us, legal@cloudnovatech.com.

1.9 INFORMATION REGARDING TRANSFER OF GDPR PROTECTED PERSONAL DATA

  1. Internal transfers: Transfer of Personal Data within CloudNova Technologies are protected with reasonable, adequate, and consistent level of protection wherever it is transferred to.
  2. External transfers:When engaging in transfers of GDPR and/or UK GDPR protected Personal Data outside of the EEA or UK for the purposes listed above CloudNova generally rely on either:
    1. Adequacy Decisions adopted by the European Commission under Article 45 of the GDPR;
    2. the Standard Contractual Clauses issued by the European Commission or the United Kingdom (as updated from time to time); or
    3. another lawful transfer mechanism provided for under the GDPR e.g. Binding Corporate Rules. CloudNova evaluates the purpose and methods of the transfers to ensure that Personal Data continues to be afforded a level of protection that is essentially equivalent to the one guaranteed by the GDPR and UK GDPR.