Terms of Use

Effective date: May 1, 2024
PLEASE READ CAREFULLY this CLOUDNOVA Software AS A SERVICE (SAAS) AGREEMENT ("Terms"). By using the services or clicking on the "ACCEPT" button, you ("CLIENT") is consenting to be bound by and is becoming a party to these TERMS. You agree to be bound by these Terms, represent, and warrant that you have full legal authority to enter into this agreement, under all applicable laws on behalf of yourself and on behalf of the customer. If the terms of this AGREEMENT are considered an offer, then acceptance is expressly limited to these terms.


  1. Limited License to Client. CloudNova hereby grants Client a personal, non-exclusive, non-transferable, non-sublicensable, non-assignable, limited, revocable license during the Term of this Agreement, under all of CloudNova's applicable intellectual property, to access and use the Materials in accordance with the Agreement. Notwithstanding anything set forth in the Agreement and in addition thereto, CloudNova shall have the right to remove any CloudNova Content from the Materials.
  2. Limits on Use of Materials. Client shall not, and shall cause its Users not to:
    1. intentionally interfere with the functionality of the Services or Materials by:
  3. uploading, storing, e-mailing, posting, linking or otherwise transmitting, distributing, publishing or disseminating any material that contains software viruses, Trojan horses, worms, time bombs, or any other computer code, file or program designed to interrupt, destroy or limit the functionality of the System,
    1. modifying the Materials, or interfering or attempting to interfere with the proper operation of the Services or the use of the Services by third parties, including through the use of any device, software or routine, or
    2. create or enable the creation of derivative works, modifications, or adaptations of the Materials, or attempt to recompile, reverse engineer or disassemble the Materials;
    3. use any robot, spider, other automatic device or program or manual process to monitor, copy or reproduce the Services or Materials or portions or content thereof (except as made available by CloudNova as features of the Services);
    4. using the System to disrupt the servers or networks connected thereto; or
  4. violate (intentionally or unintentionally) any applicable local, state, national or international law or regulation, including, but not limited to, laws regarding the transmission to or receipt from the System of technical data or software exported from the United States, and all local laws and regulations regarding online conduct and acceptable content.
  5. Exclusions. Except as expressly set forth in this Agreement, Client shall not permit others (including Users) to
    1. copy or use the Materials or any Intellectual Property Rights thereto;
    2. access, reverse engineer, disassemble, decompile or recompile the Software; and
    3. sublicense, rent, loan, lease or otherwise distribute the Materials or use the Materials in any third-party training, commercial time-sharing or service bureau arrangement. Clients shall not remove or alter any of CloudNova's trademarks or trade names, from the Materials.


  1. Fees. For subscription Clients, the fees and payment terms are set forth in the Purchase Order Form. For month-to-month Clients, the fees and payment terms are set forth on the Pricing Document. CloudNova reserves the right to deny Client access to the System upon its failure to pay any amount due.
  2. Taxes. Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, accessible by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). Client is responsible for paying all Taxes associated with the Services under this Agreement and all Purchase Order Forms or subscription fees (as applicable), excluding Taxes based solely on CloudNova's net income. If CloudNova is deemed to have the legal obligation to pay or collect Taxes for which Client is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by Client, unless Client provides CloudNova with a valid tax exemption certificate authorized by the appropriate taxing authority.
  3. Payments. Except as otherwise set forth in any Purchase Order Form or Subscription fee, payments hereunder from Client to CloudNova shall be made without offset or deduction of any kind via wire transfer or CloudNova online payment system. For subscription Clients, payments shall be made via CloudNova online payment system or wire to the account set forth in the Purchase Order Form attached hereto or such other account as CloudNova may designate from time to time. Amounts not received within thirty (30) days when due and not the subject of a bona fide good faith dispute shall be subject to a late charge of five (5) percent per month of the delinquent amount, calculated from the due date until paid ("Late Charges"). CloudNova shall be entitled to recover from Client the costs and expenses incurred in connection with collecting Late Charges (including without limitation costs of investigation and reasonable attorneys' fees). For the avoidance of doubt, any breach of this Paragraph 2 will constitute a material breach of this Agreement.
  4. Unless Client opts out of auto-renewal, which can be done through Client's account settings, use of the Services will be automatically extended for successive renewal periods of one month. To change or resign the month-to-month Services at any time, go to account settings. If Client terminates the month-to-month Services, Client may use its task runs until the end of Client's then-current term, and Client's account will not be renewed after Client's then-current term expires. However, Client will not be eligible for a prorated refund of any portion of task runs purchased but not used for the then-current monthly period, and agrees to make all payments for task runs used at the end of the term. If Client does not want to continue to be charged on a recurring monthly basis, Client must cancel the Agreement through Client's account settings or by contacting CloudNova in writing before the end of the recurring monthly term. Month-to-month accounts cannot be terminated before the end of the monthly period, and CloudNova will not refund any fees that Client has already paid. Client's non-termination or continued use of the Services reaffirms that CloudNova is authorized to charge Client's Payment Method for the Services.
    CloudNova may submit those charges for payment and the Client will be responsible for such charges. This does not waive CloudNova's right to seek payment directly from Client. Client's charges shall be payable at the end of the month on a per task run usage basis.
    The following sections (a) through (f) apply to Customers using CloudNova online payment System:
    1. CloudNova uses a third-party payment processor to bill such Clients through a payment account linked to such Clients' accounts. The processing of payments is subject to the terms, conditions and privacy policy of the third-party processing system. CloudNova is not responsible for any error by, or other acts or omissions of the third-party processing system. By choosing to be a month-to-month Client, Client agrees to pay CloudNova , through the third-party processing system, all charges at the prices then in effect for any use of the Services in accordance with the applicable payment terms, and Client authorizes CloudNova, through the third-party processing system to charge Client's chosen payment provider (the "Payment Method"). Client agrees to make payment using that selected Payment Method. CloudNova reserves the right to correct any errors or mistakes that the third-party processing system makes even if it has already requested or received payment.
    2. The terms of Client's payment will be based on Client's Payment Method and may be determined by agreements between Client and the financial institution, credit card issuer or other provider of Client's chosen Payment Method. If CloudNova, through the third-party processing system, does not receive payment from Client, Client agrees to pay all amounts due on Client's use of the Services upon demand.
    3. Client hereby acknowledges that the Services have a recurring payment feature, and Client accepts responsibility for all recurring charges prior to cancellation. For Recurring payment by the client, CLOUDNOVA may submit periodic (monthly)charges without further authorization from the client. To cancel such periodic charges the client must provide an advance notice of termination (the receipt of such notice of termination is confirmed by CLOUDNOVA) that the client has terminated the use of CloudNova Software or wishes to change its payment method. Client is responsible for all charges prior to termination in the event of termination. In the event of payment method changes the Client must go to its account settings to change the payment method.
    4. Client must provide and update current and accurate information for client's Account such as billing address, and credit card information. CLIENT MUST PROMPTLY NOTIFY CLOUDNOVA OR the third-party processing system if client's payment method is canceled, for loss or theft, or if client becomes aware of potential breach of security, such as the unauthorized disclosure or use of client's password. If client fails to provide any of the foregoing information, client agrees that CloudNova may continue charging client for any use of services under client's account unless client has terminated the services as set forth above.
    5. Client has the right to receive, and CloudNova shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement Client has with Client's payment provider will govern Client's use of Client's Payment Method. Client agrees that CloudNova may accumulate charges incurred and submit them as one or more aggregate charges, including during or at the end of each billing cycle.


  1. Services. CloudNova shall provide the Services described in this Agreement and in the Order Form (for subscription Clients) or Pricing Document (for month-to-month Clients). Prior to providing the Services, Client agrees to upload any required Client Data (as defined below) to the System and for use with the Service in accordance with the implementation procedures set forth on the Documentation.
  2. System Changes. CloudNova will use commercially reasonable efforts to resolve any failure, malfunction, defect, problem, or non-conformity in the Systems identified by Client or otherwise brought to CloudNova's attention. CloudNova will not knowingly make any changes to the System that are likely to have a materially adverse impact on Client's access to or use of the Systems or significantly increase Client's costs, provided that CloudNova may make changes required by any emergency if CloudNova is unsuccessful in contacting Client despite reasonable efforts to provide notice to Client.
  3. Security and Access. With regard to the System and those locations where any Client Data is stored under the control of CloudNova, CloudNova will use commercially reasonable efforts to maintain and enforce safety, as well as physical and digital security procedures that are at least equal to industry standards for such types of service locations. CloudNova will use commercially reasonable efforts to secure the System against breach of security measures it deploys and will rectify any such breaches that occur of which CloudNova is aware.


  1. Compliance; Privacy. Client shall use the System and Services in compliance with and subject to this Agreement, as amended or supplemented from time to time by publication to Client.
  2. Proprietary Rights. Client acknowledges that the System, Software, Documentation, CloudNova Content and accompanying materials, if any (collectively, with the System, Software and Documentation, the "Materials"), embody valuable confidential and proprietary information, and constitute the intellectual property of CloudNova . Client agrees that the Materials and all Intellectual Property Rights therein and thereto are the exclusive property of CloudNova , or of third parties from whom CloudNova has obtained rights to use certain portions contained therein. CloudNova and such third parties shall retain all right and title, to the extent of their respective interests, to all proprietary rights in the Materials. Client therefore agrees that (i) it shall not remove or modify any proprietary markings or restrictive legends placed in or generated by the Materials; (ii) it shall treat and keep the Materials in strict confidence; (iii) it shall not use, copy, create derivative works of the Materials, or disclose the same, nor permit any of its personnel or agents to do so, except as specifically authorized by this Agreement; (iv) it shall use reasonable care to safeguard the confidentiality of the Materials; and (v) it shall not permit any third party (including any User) to do any of the foregoing. Except for the limited rights of use as expressly granted herein, the ownership and all right, title and interest in and to the Materials reside in and with CloudNova. Without limiting any remedies CloudNova may be entitled to at law or in equity, Client hereby agrees that in the event of any breach of this paragraph, Client shall promptly disgorge any revenue earned by it or any of its Affiliates arising from the use, development, marketing, sale, implementation or exploitation of any portion of the Materials or any New Products. Client further acknowledges that except as expressly provided herein, this Agreement transfers to Client no right, title or interest in, and Client does not acquire any rights, express or implied in, Materials, CloudNova trademarks, New Products or the Intellectual Property Rights therein and will not take any action to oppose or otherwise interfere with the issuance of any patents relating thereto or take any action to challenge the validity of any issued patents relating to any of the foregoing.
    Notwithstanding anything set forth in the Agreement and in addition thereto, in the event CloudNova believes that its continued association with Client might, in CloudNova's sole judgement, cause reputational harm to CloudNova or its Affiliates, CloudNova may modify any aspect of, limit, suspend or terminate Client's use of or access to any or all of the Software or, any system, software, content or data accessible through or using the Services.


  1. Term. For subscription Clients, this Agreement shall commence on the Effective Date and continue in full force and effect for a period set forth in the Purchase Order Form following the Effective Date (the "Initial Term"), unless the Agreement is sooner terminated as provided herein. If neither party indicates in writing their intention to terminate the Agreement prior to the end of the Initial Term or then-current Renewal Term, this Agreement will renew for an additional period specified as the "Renewal Term" in the Purchase Order Form. The Initial Term and Renewal Term are set forth in the Purchase Order Form, which is incorporated into this Agreement. For subscription Clients, any reference to the "Term" refers to the Initial Term, together with any Renewal Term(s). For month-to-month Clients, any reference to the "Term" refers to one (1) month, with automatic one (1) month renewals.
  2. Defaults. Each of the following shall constitute a default:
    1. Client's failure to pay any undisputed sum due hereunder;
    2. a party's failure to perform any of its obligations hereunder; or
    3. a party making a representation or warranty that is materially false or misleading when made.
  3. Termination; Other Remedies. Notwithstanding anything contained in this Agreement to the contrary, (i) with respect to a default under Section 5.2 (ii), upon Client's failure to cure such default within ten (10) days after written notice of default, or (iii) with respect to all other defaults, upon the either party's failure to cure such default within thirty (30) days after written notice of default, either party (as applicable) may take any or all of the following actions: (a) terminate this Agreement and/or access to any of the Services upon written notice, (b) declare all amounts due to be immediately due and payable, and/or (c) exercise any of its other rights or remedies hereunder and under applicable law (except to the extent expressly excluded hereunder). In addition to the foregoing, CloudNova may terminate upon written notice to Client in the event that: (i) Client becomes insolvent; (ii) a receiver or trustee is appointed for all, or substantially all, of the property or assets of Client; or (iii) Client is liquidated or dissolved.
    In the event that Client elects to terminate this Agreement prior to the expiration of its then current term, and such termination is not permitted by this Agreement, then CloudNova shall not be obligated to refund any portion of the fees already paid by Client for the then-current term. The remedies contained in this Section 5 are cumulative and in addition to all other rights and remedies available hereunder, by operation of law, or otherwise, except as expressly excluded hereunder. The termination of the Agreement for any reason shall not affect or impair any rights, obligations or liabilities of either party that may accrue prior to such termination or that, under the terms of the Agreement, continue after termination.
  4. Actions Due Upon Termination. Upon termination of the Agreement for any reason: (i) Client shall immediately pay to CloudNova all outstanding amounts due and shall return copies of all Documentation or other Materials; and (ii) all rights granted by CloudNova under this Agreement shall cease and Client shall immediately cease access to the System and any use of the Services; (iii) no Party hereto shall be relieved from any liability for a breach of this Agreement prior to such expiration or termination; (iv) Client acknowledges that certain Client Data may remain in storage systems or media that are not easily removed and are subject to reasonable security and agrees that CloudNova shall have no obligation to remove or destroy such Client Data during or after any Term, provided however, that CloudNova does not use such retained Client Data for any purpose; and (v) Client shall certify compliance with 5.4(i) and (ii) in writing.


  1. Mutual Warranties. Each of the Parties represents and warrants to the other that: (i) it is duly constituted, organized and validly existing under the laws of the place of its incorporation or formation; (ii) it has the legal right and full power and authority to execute and deliver, and to exercise its rights and perform its obligations under, this Agreement and all the documents which are to be executed by it as contemplated by this Agreement; (iii) nothing contained in this Agreement shall result in a breach of any provision of its organizational documents or result in a breach of any agreement, license or other instrument, order, judgment or decree of any court, governmental agency or regulatory body to which it is bound; and (iv) in the case of CloudNova, the System, and in the case of Client, the Client systems, software and hardware used by Client in connection with the Software, are designed to be free from and are periodically scanned to detect and eliminate viruses.
  2. Client Warranty. Client represents and warrants that: (i) Client is trained as to the operation of the Software and Services prior to first use, understands the risks associated therewith, and possess any and all software licenses, approvals, permissions and authorizations necessary to use the Services, (ii) it will maintain an Internet connection with sufficient bandwidth to support communication connections between CloudNova and the Hosting Site and (iii) Client owns or otherwise has the valid right, by contract or otherwise to deliver to CloudNova the Client Data and CloudNova may use the Client Data as contemplated by this Agreement without violating any applicable law, rule or regulation or the proprietary rights of any third party, including patents, copyrights, trade secrets, or any license, sublicense, covenant or contract with any third party.
  3. CloudNova Warranty. CloudNova represents and warrants that the System will contain the functions and perform substantially as described in the Documentation. CloudNova's only liability, and Client's exclusive remedy, for any breach of the foregoing warranties is that, if reported to CloudNova in writing, CloudNova will attempt a good faith effort to correct such reported defects.
  4. Reporting Errors. Client shall advise CloudNova in writing of any material error or omission in the Materials reasonably promptly after discovery thereof by Client.
  5. Misuse of Passwords. Client shall maintain the confidentiality of its passwords, regularly change such passwords, take all commercially reasonable efforts to prevent unauthorized misuse or misappropriation and, in the event of such, be responsible therefor and promptly notify CloudNova thereof.
  6. Limitation of Liability; Exclusion of Consequential Damages. EXCEPT FOR A BREACH OF SECTIONS 4.2, 1.2 or 7.1, and regardless of the form of action, in no event will either party its officers, directors, employees, managers, members or agents be liable for any special, indirect, incidental, punitive, exemplary or consequential damages including but not limited to, loss of profits, loss of data, business interruption, loss of reputation or cost of substitute services that the other party may incur or experience arising out of or relating to the software, the services, the system, this agreement or its termination even if advised of the possibility thereof. Further, the sole liability of CloudNova and its officer, directors, members, employees, agents, and affiliates thereof to client for damages for any cause whatsoever notwithstanding the form of such claims including negligence be limited to an amount not to exceed $10,000.
  7. Warranty Disclaimers. Except as specifically provided for herein, the software, services, and any material are provided “AS IS”. CloudNova and any third party providers specifically disclaim, without limitation, all warranties of any kind, whether express or implied, including, without limitation of the implied warranties of merchantability and fitness for a particular purpose , non-infringement or those for particular purpose, non-infringement or those warranties arising from a course of performance, a course of dealing or trade usage. Except as expressly provided herein, CloudNova makes no representation or warranty (i) as to the system or services; (ii) as to the results to be attend by client or any third party from the services or from the access to or use of the system; (iii) as to the life of any URL used in the system; (iv) that access to the hosting site or the services will be uninterrupted , secure, complete, accurate, or error-free; or (v) that all uses that can be made of the system or services comply with applicable law; rather it is client's responsibility to confirm use of the system and services with the law. Each party hereto hereby acknowledge that it has not relied upon any representation or warranties made by the other except as specifically set forth in this agreement.


  1. System. The System and Software are the exclusive and confidential property of CloudNova; Client has no right to use or access the System for any purpose other than utilizing the Software as set forth herein.
  2. Client Data. All Client records and data shall remain client's property. CloudNova shall treat such Client Data as Confidential Information as contemplated under the Agreement, and will not disclose the Client Data, other than to employees on a need-to-know basis and to its third-party providers (e.g., its Hosting Site) under obligations of confidentiality. CloudNova shall use industry standard security measures to maintain the security of the Client Data. Notwithstanding the foregoing, CloudNova may disclose the Client Data to a third party, including any government authority, if required by law, regulation, court proceedings or subpoena; provided that, unless prohibited by law, CloudNova shall notify Client of the requested disclosure and shall cooperate to assist Client in maintaining the confidentiality of such Client Records.
  3. Confidentiality.
    1. "Confidential Information" means any information obtained by a receiving party from or on behalf of a disclosing party that relates to the past, present or future business activities of the disclosing party or its subsidiaries or affiliates, or their respective employees, customers or third party suppliers or contractors, including information exchanged in the course of negotiations, any schedule and Order Form, and any information relating to the applicable entity's (or person's) plans, pricing, methods, methodologies, processes, financial data, lists, Intellectual Property Rights and trade secrets, customer information, apparatus, statistics, programs, research, development, or information technology. Confidential Information does not include information that the receiving party can demonstrate:
      1. is currently in the public domain;
      2. was previously known to the receiving party free from any obligation to keep it confidential;
      3. was publicly disclosed by or on behalf of the disclosing party at any time;
      4. was independently developed by the receiving party without any access to or use of Confidential Information of the disclosing party; or
      5. is rightfully obtained by the receiving party from a third party lawfully in possession of the Confidential Information and who is not bound by confidentiality obligations to the disclosing party.
    2. The receiving party will hold all Confidential Information of the disclosing party in trust and confidence for the disclosing party and, except as set forth in this Agreement or as otherwise may be authorized by the disclosing party in writing, the receiving party will not disclose to any person, firm or enterprise, or use for its own benefit, any Confidential Information of the disclosing party. The receiving party will treat all Confidential Information of the disclosing party with the same degree of care that the receiving party treats its own confidential or proprietary information, but in no event less than reasonable care.
      1. The receiving party may disclose Confidential Information of the disclosing party to the receiving party's employees, and to any of the receiving party's contractors who are bound to the receiving party by confidentiality obligations substantially equivalent to those set forth in this Section, solely as required in order for the receiving party to perform under this Agreement, or in the case of Client, in order to access and use materials.
      2. At the request and option of the disclosing party and in the event of termination or expiration of this Agreement (or any part thereof), the receiving party agrees to promptly, return to the disclosing party the Confidential Information, as applicable; or destroy or otherwise permanently erase the Confidential Information from all forms of recordation and, if requested by the disclosing party, acknowledge the completion of such acts in writing.
    3. The Parties acknowledge and agree that any disclosure of Confidential Information will in no way be construed as an assignment, transfer, or conveyance of title to or ownership rights in or to such Confidential Information.
    4. In the event of a breach, threatened breach or attempted breach of the receiving party's obligations with respect to Confidential Information, the disclosing party may have no adequate remedy in money or damages and, accordingly, may immediately seek an injunction against such breach.
    5. The receiving party may disclose Confidential Information of the disclosing party if required to do so under applicable law, rule or order provided that the receiving party, where reasonably practicable and to the extent legally permissible, provides the disclosing party with prior written notice of the required disclosure so that the disclosing party may seek a protective order or other appropriate remedy, and provided further that the receiving party discloses no more Confidential Information of the disclosing party than is reasonably necessary in order to respond to the required disclosure.


  1. Injunctive Relief. Client acknowledges that violation by Client of the provisions of this Agreement may cause CloudNova and/or its Affiliates irreparable injury not fully compensable by money damages and for which CloudNova and/or its Affiliates will not have an adequate remedy at law. Accordingly, CloudNova shall be entitled to injunctive relief, specific performance or other equitable relief as may be necessary to enjoin, prevent or curtail any breach thereof, threatened or actual, without the posting of any bond. The foregoing shall be in addition to and not in lieu of and without prejudice to or limitation on any other rights or remedies CloudNova may have under this Agreement, at law or in equity, including the right to seek preliminary injunctive relief for violations of provisions of this Agreement other than those listed above.
  2. Client Indemnification of CloudNova. Client agrees to indemnify and hold harmless CloudNova, its Affiliates, and its and their respective partners, members, directors, officers, and representatives from any and all claims, judgments, causes of action, liabilities, obligations, damages, losses, deficiencies, costs, penalties, interest and expense (including the reasonable fees and expenses of counsel), in each case as incurred (collectively, "Losses") arising from or in connection with (i) the Client Data, Client system, processing conducted by Client using the Materials, or access or use of any of the foregoing, (ii) any breach by Client of this Agreement, and/or (iii) Client's violation of any applicable law or third party rights, excluding to the extent arising from CloudNova's willful misconduct.
  3. Conditions for Indemnification. The party seeking indemnification under this Section 9 ("Indemnified Party") shall promptly notify the other party ("Indemnified Party") of any claim, suit or proceeding for which indemnification may be sought; provided, however, that any failure by the Indemnified Party to provide prompt written notice as required by this Section shall excuse the Indemnifying Party only to the extent that it is prejudiced thereby. The Indemnified Party shall (unless prohibited by law, regulation or a court proceeding) cooperate with the Indemnifying Party with regard to the defense of any suit or threatened suit. The Indemnifying Party shall have full control of any such claim, proceeding or suit and the authority to settle or otherwise dispose of any such suit or threatened suit, and to appeal any adverse judgment that may be entered, except that it may not settle the matter in a manner that imposes any material duty or restriction on the Indemnified Party without its consent, not to be unreasonably withheld. Notwithstanding the foregoing, the Indemnified Party may, at its option and its own expense, hire its own counsel to advise it with respect to any such claim, subpoena or suit.


  1. Assignment. This Agreement shall be binding upon each party's successors and permitted assigns. Either party (the "Seller") may assign its rights hereunder to the purchaser or surviving entity (the "Purchaser") in any stock, assets, merger or other transaction in which all or substantially all of the business of the Seller (or, in the case of CloudNova , substantially all of the assets of the portion of its business relating to the "Services") is transferred, regardless of the form such transaction may take. Except as expressly authorized in the preceding portion of this Section, neither this Agreement nor any right or obligation arising under it may be assigned, licensed, sublicensed, sold, mortgaged, pledged or otherwise disposed of (collectively, a "Disposition") by Client without the prior written consent of CloudNova , and any attempted Disposition shall be null and void.
  2. Governing Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware applicable to contracts to be performed entirely within Delaware. Any action or proceeding to enforce or arising out of this Agreement shall be commenced in the state and federal courts located in Delaware. The parties hereto consent to the exclusive jurisdiction of such courts, agree that venue will be proper in such courts and waive any objections based on forum non convenience The choice of forum set forth in this Section 9.2 will not be deemed to preclude the enforcement of any judgment obtained in such forum or the taking of any action under this Agreement to enforce such judgment in any other jurisdiction.
  3. Force Majeure. Neither party shall be liable for any failure or delay in the performance of any of their respective obligations (other than the payment of fees) if prevented from doing so by a cause or causes beyond its reasonable control (a "Force Majeure Event"). Without limiting the generality of the foregoing, such Force Majeure Events include fires, floods, terrorism, strikes, blackouts, war, restraints of government, utility or communications failures or interruptions, failures of third party vendors, Internet slow-downs or failures, equipment failures, computer hackers, pandemics or other causes that are beyond a party's reasonable control. Failure to meet due dates or time schedules resulting from a Force Majeure Event shall extend the due dates or time schedules for reasonable periods of time as determined by CloudNova in good faith; provided that if any such delay or excuse shall exceed thirty (30) days, the non-affected party may, at its option, terminate this Agreement upon notice to the affected party.
  4. Export Control Restrictions. Client warrants that its use of the Services and access to the System shall comply with all export control laws and Client agrees to indemnify, defend and hold CloudNova harmless from any liability, claim, loss or expense suffered or incurred by CloudNova as a result of a breach of this warranty.
  5. Entire Agreement; Modifications. This Agreement, which includes the Order Forms, Pricing Document, exhibits and schedules attached to these Terms, constitute the entire Agreement of the parties with respect to the subject matter hereof, supersedes any and all existing agreements relating to the subject matter hereof. No change, consent or waiver under this Agreement will be effective unless in writing and signed by the party against which enforcement is sought. No failure or delay in exercising any right, power or remedy under the Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right under this Agreement preclude any other or further exercise thereof or the exercise of any other right.
  6. Notices. All notices under this Agreement will be in writing and delivered to the parties at their respective addresses stated herein or at such other address designated by written notice. Notices will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile; the day after being sent, if sent for next day delivery by recognized overnight delivery service; upon receipt, if sent by certified or registered mail, return receipt requested; or the following business day, if transmitted via electronic mail.
  7. Severability. If any provision of this Agreement shall be held to be illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall apply only to such provision and shall not in any manner affect or render illegal, invalid or unenforceable any other provision of this Agreement, and this Agreement shall be reformed, construed and enforced to the fullest extent as if any such illegal, invalid or unenforceable provision were not contained herein.
  8. Publicity. CloudNova is permitted to include Client in any lists of customers it makes available, including over the Internet, as well as in any promotional literature or advertising. In addition, CloudNova shall have the right to refer to Client as a customer during the Term or any Renewal Term of this Agreement and may make use of Client's name and logos in marketing. Client further agrees to include in all of its promotional literature and other advertising in which the capabilities of the Software are explicitly or implicitly mentioned or referred to a phrase indicating that the Software is a proprietary product of CloudNova. Client is permitted to include the CloudNova name and any logos for use in a press release announcing this Agreement or the relationship between the Parties. Client shall not have any right to use the trademarks, logos or other Intellectual Property Rights of CloudNova outside of the rights explicitly granted by way of this Agreement.
  9. Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but together shall constitute one and the same instrument.
  10. Independent Contractors. This Agreement shall create an independent contractor relationship between CloudNova and Client. Neither party shall have any authority to act in any way as a representative or agent of the other, or to bind the other to any third party, except as specifically set forth herein, and the parties shall not be deemed to be partners, joint ventures or the like by virtue of the provisions hereof.
  11. Headings. The headings preceding the various paragraphs and subparagraphs of this Agreement are intended solely for the convenience of the parties and shall not be deemed relevant in the construction of this Agreement or its terms.
  12. Survival. The obligations under Sections 1.2, 1.3, 2, 4, 5.4, 6.6, 6.7, 7, 8,and 9, as well as any other provision that by its nature is intended to survive, shall survive the termination or expiration of this Agreement.


As used in this Agreement, the definitions below shall apply. Definitions for other defined terms are set forth elsewhere in this Agreement.

  1. "Affiliate" means, with respect to any person, any other person that controls, is controlled by or is under common control with such person from time to time. For purposes of this definition, “control,” when used with respect to any specified person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise; and the terms “controlling” and “controlled” have the meanings correlative to the foregoing.
  2. "Documentation" means any and all then current CloudNova standard documentation relating to the Software provided by CloudNova from time to time, if any.
  3. "Effective Date" means the date on which Client accepts this Agreement.
  4. "Force Majeure Event" has the meaning stated in Section 9.3.
  5. "Hosting Site" means the Internet-connected hosting facility from which the System and Software are accessed.
  6. "Intellectual Property Rights" means, on a worldwide basis, any and all: (i) rights associated with works of authorship, including copyrights, moral rights, database rights and mask-works; (ii) trademarks; (iii) trade secret rights; (iv) patents, designs, utility models, algorithms, inventions; (v) other intellectual and industrial property rights of every kind and nature, however designated, whether arising by operation of law, contract, license or otherwise; and (vi) registrations, applications, renewals, extensions, continuations, divisions or reissues thereof now or hereafter in force (including any rights in any of the foregoing); whether or not any of the foregoing are registered, and whether or not any of the foregoing are owned or licensed.
  7. "New Products" means, individually and collectively, any and all works based and/or derived from any Confidential Information of CloudNova, Materials, trademarks, or any Intellectual Property Rights therein.
  8. "CloudNova Content" means any and all content, including data, program code, both source and executable, images, text and videos provided by CloudNova, if any.
  9. "Service(s)" means the access to the Materials that CloudNova agrees to provide to Client, as well as the hardware and software infrastructure for providing such access.
  10. "Software" means software owned and/or licensed by CloudNova and/or its Affiliates, as currently existing and as hereafter modified, developed, prepared, customized, purchased, licensed, acquired or otherwise received, conceived, made or suggested, including individually or jointly by CloudNova or its Representatives, including all such developments as are originated or conceived during the Term but are completed or reduced to practice thereafter. The Software is accessed by Client over its internet connection through communication with the Hosting Site.
  11. "System" means the hardware, configuration, systems software, applications software, software utilities, firmware, embedded software, telecommunications equipment and connectivity, Hosting Sites and other facilities that CloudNova hosts, maintains and uses to provide Users with access to and use of the Software.
  12. "Term" shall mean the duration of the Agreement, commencing on the Effective Date and continuing until terminated in accordance with Section 5.1.
  13. "Users" are employees and agents of Client, or any individuals otherwise authorized by Client, that have been designated or permitted by Client to access the System on behalf of Client.